Hair FAQs

Frequently Asked Questions

We believe luxury should come with clarity. Here’s everything you need to know about shopping with Coûteuse.

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Shipping & Fulfillment

Q: How long does shipping take?
A: Orders are processed within 2–4 business days. Once shipped, delivery typically takes 7–10 business days, depending on your location.

Q: How do I track my order?
A: As soon as your order ships, you’ll receive a tracking link via email. You can monitor your package every step of the way.

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Product Information

Q: Can I dye or bleach the hair?
A: Absolutely. Both our virgin and raw hair collections are made from 100% human hair and can be colored, bleached, and styled just like your natural hair. However, we recommend dying our raw hair to its highest potential of 613 blonde, while we only recommend our virgin hair yo be lifted to 27. (Honey blonde). We recommend professional coloring to preserve longevity as attempting this on your own can lead to hair damage, as with your real hair.

Q: How long will the hair last?
A: With proper care, our Virgin Hair lasts 2 months, while Raw Hair can last 4 years or more.

Q: What’s the difference between virgin and raw hair?
A: Virgin hair is chemically unprocessed and collected from more than one donors, our virgin bundles are made from 3 to 5 donors. Raw hair is the purest form of human hair—completely untouched by any steam or chemical processing, offering maximum durability and volume. Each of our raw hair bundles is derived from only one donor.

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Returns & Support

Q: What is your return or exchange policy?
A: Due to hygiene and safety regulations, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll resolve the issue promptly.

Q: How can I reach customer support?
A: You can email us at chiictt@gmail.com.